One of my projects this fall was partnering with the folks at MetLife on preparing communications pieces, job aids, and how-to guided tour simulations for the launch of their new internal MyLearning site interface. I created a series of communications pieces, from the executive e-mail announcement down to a series of monthly “did you know?” follow-up spots for the site itself to be used in the first quarter of 2011. I also consulted on and revised the proposed storyboards for the guided tours of the site’s new “look and feel,” and provided the voiceovers for both tours. In addition, I created a series of step-by-step job aids for the most common tasks for each job role. We delivered everything on schedule, and the new site launched successfully with all support tools in place on Monday, December 20th. Next up in January 2011: more simulations introducing key new features of the site!
I’m currently working on a series of a dozen simulations and job aids documenting the process and procedures around MetLife’s year-end performance development process. I am designing and building these simulations, as well as writing the scripts and providing the voiceovers. My goal here is to clarify and simplify a complex process so that associates, managers, and stakeholders (feedback providers) all understand their unique roles and how to accomplish their tasks in MetLife’s online performance system. This project means lots of time working in Captivate and recording voiceovers, which I always enjoy!