This week’s eLearning Heroes’ Challenge on the Articulate Forum (Challenge #47, for those of you who are counting) was to create a quick sample of a call center module. After all, sooner or later most customers have a need for some form of call center training. Thanks, moderator David Anderson, for another great challenge!
Since I believe that people learn best when they’re enjoying themselves, I decided to take a humorous route. I chose to leverage the nifty avatar characters that come packaged with Articulate Storyline (each character has some images on headset; invaluable for call center trainings–and something missing from their photo character images). And since I was going for a spirit of fun, I chose to use a great set of comic book layout templates that are also available to download from the Articulate Forum.
The result is brief–it’s only a sample, after all–but packs in four different scenarios and a whole bunch of good advice for the call center trainee. For a real training, lots of things could be expanded–for example, the feedback could be customized to each scenario. I could add a badge or point system based on the learner’s performance. Sound effects could heighten the experience. Background colors and settings could add another layer. You get the idea. Here I present only the all-important opening interaction with the call center rep and the customer, but for a real project I would build out a longer interaction, branching with each question with varying customer responses, based on how well the call center trainee handles the customer. And of course, the comic book approach is just one of many–but it would resonate particularly well with a population that enjoys comics and graphic novels.
If you have a couple of minutes to spare, check out my new sample. It may give you some good ideas. And it’ll almost certainly give you a chuckle. You can click here to view all my eLearning samples, or click the image to launch just this one demo.
As you may know, I enjoy using Articulate Storyline to create eLearning solutions for my clients. And Articulate has built up an impressive eLearning Heroes community of users on their web site. Each week in the forums, Community Manager David Anderson posts a new eLearning challenge. Anyone who has a little spare time is invited to participate.
I’m usually too pressed for time to join in, but I’ve enjoyed checking out some of the creative solutions other community members have offered on the various challenges. This week, however, the challenge was about audio setup tips, and while I was late to the game, I had an hour to spare. After all, I’m an actor and I do professional voiceovers. So I jumped in and came up with a response.
The challenge was to provide three things:
I decided it would be fun to combine all three by creating an interactive photo of my desktop. Now you get a peek at just how messy my desktop can get! I took a photo of my setup, then opened it in Storyline, and used their Markers feature to add 16 interactive points of interest. You can explore one or all of them. Mousing over a marker provides a description, and clicking on it opens a window with more details and helpful tips. (Granted, I provided more than three tips!)
I’ve been finding a lot of good deals on the iPad Insight / Stack Social site lately. If you’re looking for high-quality graphics that are free for both personal and commercial use, check out their latest freebie deal. You do have to register on their site (also free) and share the link or follow them to download the assets, but I have to say the large selection is surprisingly high quality, and a lot of elements could be handy in eLearning!
NOTE: This offer is available only through July 15th!
Okay, I need some input from you folks: I’m working on my next quarterly newsletter. I see from my MailChimp report that a decent number of you are opening my newsletters, which is great, as I do put a lot of work into each issue. Links don’t seem to be of much interest to my readers, however, which is surprising as I think I’m sharing some pretty cool free tools and info.
So let me hear from you: what topics are of most interest to you, for upcoming blog posts as well as newsletters? Some possible topics: Articulate Storyline, Presentation Skills, Gamification, Voiceovers, eLearning Script Writing, Needs Analysis, Making eLearning Content More Engaging, Scenario-based Training, Ideas for Mobile Learning, or…?
And let me know what you’ve thought of prior newsletters–more of something? Less of something? I genuinely appreciate all constructive feedback–my goal is to post content that will be genuinely helpful to you! Let me know your thoughts.
I’ve had such good feedback on my 2013 blog post about creating SMARTER learning objectives that I’ve created a podcast version of it, and also a brief instructional video, which you can now launch from my site’s eLearning Samples page. Have a look or a listen, and let me know what you think! Repurposing my blog post to audio and audio/visual delivery methods is a good example of how you can deliver the same content in different ways, and reach different segments of your own target audience!
If you’d like to view the instructional video or download it to your iPad, visit my eLearning Samples page, or to launch the SMARTER Learning Objectives video right now, click the image on the right.
If you have a current license for Articulate’s Storyline eLearning development tool, here’s a great bonus: you are now eligible to receive a free, licensed, full version of Articulate’s new presentation tool, Replay!
To claim your copy, have your Storyline license number handy, and click here to complete the request form.
You can create standalone presentations with Replay, or drop them into your Articulate Storyline or Studio projects.
Given the cost of eLearning tools these days, this gesture from Articulate to licensed Storyline users is a delightful surprise. Thanks, Articulate! I hope it’s the start of a trend. And I hope the Adobe Captivate and Presenter teams are watching.
Storyline license holders: download your free copy of Replay today!
As you may know, this year I started creating a free, quarterly Tips newsletter, and the response to my first two issues has been great. This Tuesday I’ll be releasing the Fall edition of my newsletter, and it’s all about the use of color in your eLearning.
In each issue of my free Tips newsletter, I share handy tips and ideas on a range of topics, including various aspects of eLearning, Voiceovers, Presentation Skills, and more.
And if there are particular topics for which you want tips in future issues, just let me know!
Sign up today, and you’ll receive my Fall newsletter–which includes some pretty stunning (if I say so myself) photos of my recent trip to Montreal.
To sign up, just fill out the three fields on the right side of my homepage. It’s that easy! I won’t spam you, and I won’t share your information with anyone else. Period.
Together, let’s keep the eLearning conversation going!
That way, the course is more thoroughly and effectively vetted before it is built, saving everyone time and potential headaches. I would also add that for companies who keep their learning teams small, it’s that much more important to have a well-thought-out archival system in place, to keep a record of what has been created (and agreed to in writing with clients), and ensure that all source files area readily available should the chief eLearning team member be out or leave the company.