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Tag Archives: eLearning Heroes

New eLearning Samples Page Overview Video

The latest eLearning Heroes Challenge (#49) on the Articulate Community Forum was all about using your webcam as a quickie teaching tool.  Moderator David Anderson keeps coming up with such great and creative challenges!

And while I love being creative, the practical side of me is always saying “Make something you can use on your web site!”  So I decided to make my webcast into a mini-tour of my eLearning Samples page.

I used Articulate Replay to record this little project.  While I remembered quickly that, like Articulate Storyline,  it can’t record captures from my Mac environment, working within Windows it came together pretty quickly.  I also learned that recording it all in one take wasnt working out–as a performer, I had no problems presenting it, but in each of three tries, my Macbook Pro’s mike input ended up with static in the audio at one point or another.  And as this first version of Replay doesn’t really have advanced editing tools, separating out the simultaneous audio track wasn’t going to happen.  Still, this exercise was about learning, and I learned a lot.

Of course, I came up with a basic script beforehand so that I wouldn’t be fumbling for words.  And I had to set up my neutral backdrop and a bit of lighting.  And wait for that helicopter to get out of earshot.  But once all the elements aligned, it fell into place, and I have to say Replay made it very easy to shift focus and add transitions.  Have a look, and let me know what you think!

Storyboarding 101 – Creating Your eLearning Blueprint

Storyboard PPT ImageThis week’s eLearning Heroes challenge (#48) on the Articulate Forum is all about the basics of Storyboarding. This is an essential topic, and one always worth revisiting! Here are the questions posed by moderator David Anderson of Articulate, and my answers:

How do you define scripting, storyboarding, and prototyping? 

Scripting: I define “scripting” as the proposed wording of the voiceover script that will be used, slide by slide. Some people include the onscreen text in this definition. As long as you’re clear and consistent with your clients, so that everyone is on the same page, either can work. But coming from a performing arts background, for me the script is what is said.

Storyboarding: This is another term that comes from the performing arts, specifically the movies. Filmmakers typically have a visual shot-by-shot “storyboard” based on the written script, including visual mockups (even just stick figures) making it clear what the visual (and emotional) event is for each frame: an explosion, a look of surprise, a handshake, a close-up of an eye with a tear rolling down, etc. The storyboard is the blueprint for what the cinematographer and his or her camera crew will be looking to replicate faithfully on film. The same is true for eLearning: the storyboard represents slide by slide (or frame by frame) what the learner will encounter in the finished course–including onscreen text, visual/media elements, notation of any actions/interactions, and the voiceover script.

Prototyping: Even if you create a highly visual storyboard, it’s still only a static blueprint of what you (or your developer) will be building in your eLearning development tool. Before you develop a whole course, always develop a working prototype–a few sample slides (say 2-5) from your storyboard that give your client a “feel” for what the learning experience will be like hands-on for their target audience.  It should include draft onscreen text, image(s), and a sample interaction and/or quiz question that you plan to use. If time allows, and the client doesn’t know your work, scratch audio can be helpful, too. But for a quick prototype, it’s mainly about the look and feel.

Which method do you prefer?

I view these three elements as complimentary components of a whole, so to me it’s not an either/or situation. I use them all, and recommend that you do the same.

 

Do you use different types of storyboards? When do you use each?

I try to keep my process as simple and client-friendly as possible, so I use the template that best suits the project.

For soft skills training (ex: compliance, orientation, policy, etc.) I typically use PowerPoint, because every client is comfortable with it. I put the text and images on the slide, with an appropriate marker for any proposed interactive element. In the Notes section, I put the voiceover script for that slide, and in a separate bracketed paragraph, any developer notes–for instance, explanation of how an interaction will play out, how onscreen elements will appear or disappear, and align with the voiceover script. Clients can add their comments, and then once we have finalized the storyboard document, I strip out the bracketed developer notes. An alternative I sometimes use if time is tight: I storyboard right in my developer tool, then use the Word export to create a very basic storyboard document that the client can mark up. The drawback to this approach currently is that while the client can mark up the voiceover script, they cannot edit the text on the slide in the Word document, because it’s just a static image.

For simulations, I have created a separate (but still simple) MSWord template with columns for Audio File Name, Process Step #, Voiceover script, Action, and Comments. This serves as my “shooting script” when I capture the step-by-step screens needed for the simulation, and ensures that I’m not missing a step or interaction. Since there aren’t any visuals to use for a simulation storyboard until I record the screen captures, I will typically capture just one screen and mark it up with sample text, highlights, arrow, etc. as a style guide, so that the client understands what the look and feel of the whole simulation will be before I do the full set of captures. I’m including a screenshot sample of both kinds of storyboard templates with this post.  Tip: I always record my audio separately, in a standalone audio tool (Audacity, Audition, etc.) rather than in the developer tool.

 Sellon Solutions Storyboard Logo for Blog

How do you storyboard interactivity?

When I have a slide with an interaction, I will typically draft the basic proposed interaction in my developer tool (for example, Articulate Storyline), and then I will do one of two things: (a) paste static screenshots onto slides in my storyboard, or (b) create an Mp4 clip of the full interaction, so that they can understand and evaluate the look and feel of the interaction. I use SnagIt for the Mp4 mini-movies, as Storyline currently doesn’t output to Mp4–something that hope will be in the next version! As I noted above, I typically include one sample interaction in my prototype, so that the client can interact with it hands-on and decide if that approach suits their target audience. Once the client is happy with the overall proposed look and feel of how interactions will be presented in the course, then a single screenshot of the interaction, along with a description in the Notes section, will usually suffice after that.

 

What are your top three storyboard tips for new course creators?

  1. Keep your documentation simple and clear. Why use three documents when one will do? Why force your client to wade through endless lists of graphics asset file names, over-compartmentalized layouts, or complex developer instructions? Include information as needed, but put the tech stuff at the bottom so the client can easily skip it.  Keep your client focused on the course’s impact, not on what’s happening behind the scenes.
  2. Visuals are crucial in eLearning. Wherever possible, use the actual proposed images/media to make sure that your storyboard accurately reflects what the target audience will see. Coming up with images that speak to the client is often one of the biggest challenges in storyboarding. Using a template that only includes image placeholders would be a waste of everyone’s time.
  3. Make sure that your storyboard’s imagery and word choice (both onscreen and in the voiceover script) are genuinely engaging and compelling.  Great eLearning starts with a strong script and images that resonate with the target audience. The animations and interactions you might add are icing. By the time your client finishes reviewing your storyboard draft, they should have a clear sense of the emotional journey you have created for their target audience.

 

Thanks for another terrific challenge, David!  Now, I’m going to pose a challenge to Articulate in return. I have submitted this as a feature request, and think it would be enormously helpful to all Articulate Storyline users and their clients: Add a Developer Notes tab to the development stage (the content on this tab would never output in the published course), and adapt your Word export feature so that it outputs both the Notes (voiceover script) and any Developer Notes in their own cells below the slide image.  Finding a way to make the output images editable in the Word document would be a real bonus, too! Then the Word export feature would become an even better storyboarding tool, saving a lot of people time and money.

Folks: If you find my thoughts on this topic useful, I encourage you to leave a comment on this post.  And consider subscribing to my newsletter using the form on the right side of this site.  It’s free. It’s quarterly.  And there’s no spamming involved.  Ever.

Play My Fun New Call Center Game Demo

Call Center Game DemoThis week’s eLearning Heroes’ Challenge on the Articulate Forum (Challenge #47, for those of you who are counting) was to create a quick sample of a call center module.  After all, sooner or later most customers have a need for some form of call center training.  Thanks, moderator David Anderson, for another great challenge!

Since I believe that people learn best when they’re enjoying themselves, I decided to take a humorous route.  I chose to leverage the nifty avatar characters that come packaged with Articulate Storyline (each character has some images on headset; invaluable for call center trainings–and something missing from their photo character images).  And since I was going for a spirit of fun, I chose to use a great set of comic book layout templates that are also available to download from the Articulate Forum.

The result is brief–it’s only a sample, after all–but packs in four different scenarios and a whole bunch of good advice for the call center trainee.  For a real training, lots of things could be expanded–for example, the feedback could be customized to each scenario.  I could add a badge or point system based on the learner’s performance.  Sound effects could heighten the experience.  Background colors and settings could add another layer.  You get the idea.  Here I present only the all-important opening interaction with the call center rep and the customer, but for a real project I would build out a longer interaction, branching with each question with varying customer responses, based on how well the call center trainee handles the customer.  And of course, the comic book approach is just one of many–but it would resonate particularly well with a population that enjoys comics and graphic novels.

If you have a couple of minutes to spare, check out my new sample.  It may give you some good ideas.  And it’ll almost certainly give you a chuckle.  You can click here to view all my eLearning samples, or click the image to launch just this one demo.